Day-of-Distribution Rider Training
Welcome
Welcome to Meals on Onewheels OC. As a rider, you’re part of a team delivering food, compassion, and harm-reduction resources across Orange County. Our mission is to connect directly with individuals experiencing homelessness or substance-use challenges—meeting people where they are and ensuring dignity, safety, and care in every interaction.
Topic 1 – Mission & Impact
Who We Serve: Individuals and families facing homelessness, food insecurity, and overdose risk.
Our Approach: Combine nutritious meals with harm-reduction education and resources (Naloxone, FTS, hygiene items).
Your Role: You’re not just delivering food—you’re delivering hope, information, and non-judgmental connection.
Topic 2 – Onewheel Basics & Rider Safety
Always wear a helmet, wrist guards, and closed-toe shoes.
Test your Onewheel before leaving: battery ≥ 50%, tire inflated, sensors responsive.
Ride single-file and maintain safe distance from pedestrians.
Avoid busy traffic corridors; stick to pre-mapped routes.
In case of mechanical issue, stop safely, dismount, and contact the Lead Rider.
Topic 3 – Pre-Distribution Preparation
- Charge Onewheel and phone.
- Pack “I Love You” packs (food, water, hygiene, harm-reduction items).
- Confirm assigned zone, team lead, and meeting location.
- Dress comfortably for weather; wear visible vest or shirt.
- Review emergency contacts and group-chat location pin.
- Keep packs lightweight, balanced, and sealed.
- Double-check for Narcan and information cards.
- Prepare extras for unexpected encounters.
Topic 4 – Distribution Strategy
Focus on pre-identified “hot spots” (parks, underpasses, motels, transportation hubs).
Distribute in pairs or trios—never solo.
Communicate via group chat before moving to new area.
Log interactions (approx. count + items given).
Prioritize safety over speed—every interaction matters.
Topic 5 – Positive Engagement
Lead with respect and curiosity, not assumptions.
Offer items, introduce yourself, and ask permission before approaching closer.
Use person-first language: “people who use drugs,” not “addicts.”
Listen actively; don’t press for personal details.
End interactions with gratitude (“Take care of yourself out here”).
Topic 6 – Harm Reduction & Safety Principles
Understanding Addiction & Homelessness
Addiction is complex, not a moral failing.
Homelessness often stems from systemic barriers, not individual choice.
Key Principles
Meet people where they are. Support any positive step toward safety.
Reduce harm, don’t judge. Provide info, tools, and compassion.
Protect privacy. Never share names, photos, or details without consent.
Be trauma-informed. Stay calm, avoid sudden movements, and maintain empathy.
Overdose Preparedness
Recognize signs: unresponsiveness, slow/no breathing, blue lips/fingertips.
Call 911, administer Narcan, begin rescue breathing if trained.
Notify the Lead Rider after any emergency.
Topic 7 – Handling Challenging Situations
Keep personal items secure and minimize valuables.
If conflict arises, de-escalate: stay calm, step back, use neutral tone.
If unsafe, disengage and leave area—notify Lead Rider immediately.
Don’t engage law enforcement directly unless necessary—alert staff lead first.
Topic 8 – After Distribution
Return unused supplies to designated vehicle or storage.
Share key notes: areas covered, items distributed, stories to document.
Hydrate, stretch, and check in with your team.
Report any injuries or concerns before leaving site.
Topic 9 – Feedback & Reflection
If you'd like to provide feedback, we'd love to know:
- What worked well today?
- Did you notice any new needs or patterns?
- How did you feel during interactions?
- Suggestions for next time—supplies, routes, training topics?
Point of Contact
Lead Rider: (Assigned per event)
Program Coordinator:
Phone: (949) 659-8180
Email: onewheeloc@harmreductioncircle.org
Emergency Services: Call 911 first if life-threatening.
Closing Message
Thank you for representing Meals on Onewheels OC with compassion, empathy, and professionalism. Every mile you ride and every connection you make helps bridge the gap between those in need and the support they deserve.
