Question 1

How do I order a free shipment of Narcan?

Accepted Answer

Anyone in the USA can request a shipment of Narcan by Clicking Here to access our request form, followed by the form to request 2 doses of Narcan Nasal Spray.

Question 2

What is the cost?

Accepted Answer

There is no cost to request a shipment of 2 x doses of Narcan Nasal Spray.

Question 3

How do I check the status of my order?

Accepted Answer

If you'd like an update on your order you can send an email to orders@HarmReductionCircle.org with include your full name, email address, & the tracking number, if you have it.

Question 4

I accidentally entered the wrong shipping address. How do I update it?

Accepted Answer

If you entered the wrong address & your order has not been picked up yet, you can send an email to orders@HarmReductionCircle.org including your full name, email address, & tracking number if you have it. Note: Any change of address we make on our end will not be reflected in PayPal. Unfortunately, there’s not much we can do until tracking indicated the order was delivered. Send an email to orders@HarmReductionCircle.org.

Question 5

How do I request a refund?

Accepted Answer

If your order has not already been picked up you can send an email to orders@HarmReductionCircle.org including your full name & email address. We will send you confirmation of the refund on our end. Refunds from PayPal typically take 1-3 days depending on your payment method. If your order was already picked up by USPS we are unable to refund your donation.

Question 6

Tracking says my order was delivered, but I didn't receive it.

Accepted Answer

In cases where the tracking shows that your package was delivered but you haven't received it send an email to orders@HarmReductionCircle.org & include your full name, email address, tracking number.

Question 7

Where can I learn more about Narcan?

Accepted Answer

Download the PDF of our Comprehensive Narcan Guide.

Question 8

How do I report reversals & request replacement doses?

Accepted Answer

Our Overdose Incident Reporting Form is just 3 questions & takes less than 60 seconds. Your answers help ensure programs like ours can continue to distribute Narcan to individuals like yourself. You can access the form by Clicking Here.

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